Help/FAQs

A: The member listserv email address is naela_members@ConnectedCommunity.org. Here is a PDF of the full list of email addresses for your convenience. 

A: Your login credentials are the same username and password that you use to log in to the NAELA website. If you have forgotten your login credentials or need assistance with your login information, please click here.

A: All of your company information is pulled from your NAELA membership information. Please update your information on the NAELA website by signing in with your member credentials and clicking on the WELCOME link at the top of the page.

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.

A: Below are instructions for common email clients.

Outlook

1. Right-click a message in the preview pane (double-check the Junk and Clutter folders for messages too).
2. Click the drop-down list and select Junk.
3. Select Never Block Sender's Domain.

NOTE: If the message was found in the Junk or Clutter folder, you can move it to the inbox.

Gmail

1. Click the Gmail drop-down list (on the left side of the screen) and select Contacts.
2. Add the "from" address to your contact list.

If the message was found in the spam folder, right-click it and select Not Spam. Additionally, you can move messages to their proper classification folder if needed.

AOL

Right-click on a message and select Add to Contacts. Alternatively, select Contacts on the left sidebar and add the sender's "from" address. If the message was found in the spam folder, right-click it and select Not Spam.

Yahoo

1. Click the Contacts icon (in the upper left corner) and select New Contact.
2. Add the sender's email address.

If the message was found in the spam folder, right-click it and select Not Spam. if you see the address in the block list, select the address you wish to remove and click Remove.

Other Email Clients

Add the sender’s “from” address to your contact list/address book. If the message was found in the spam folder, move it to the inbox or right-click it and select Not Spam.

If you have IT that helps you with email you can also white list
By domain: connectedcommunity.org

or by email:
mail@connectedcommunity.org
noreply@connecteccommunity.org
donotreply@connectedcommunity.org

or by IP

54.240.14.78
54.240.14.79
54.240.14.80
54.240.14.31
54.240.14.32
54.240.14.106

A: Click the “Network" or "Directory” link found in the main navigation bar. The Directory lets you search for other users based on:

• First and/or last name
• Company/Institution name
• Email address

Switch to the “Advanced Search” tab to refine your search results by:

• City
• State
• Country
• Community
• Education

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

A: Communities allow you to participate in discussions and share resources with other members and are a benefit of your membership dues. 

A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you currently subscribed to.

A:  Sections or chapters can be subscribed to if you aren't a member already. NAELA membership can help you add  and can be reached at naela@naela.org or by phone at 703-942-5711 ext. 222.  You can also add dues subscriptions by signing in to the NAELA website with your member credentials and clicking on the DUES CART.

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu.  On that page, there are subscription options: Real Time, Daily Digest, No Email.  

For each discussion, you have the following delivery options:

• Real time: sends an email every time a new message is posted.
• Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
• No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

A: Navigate to "My Profile" at the top right of the website and click on "Profile". Scroll down to where your community notifications are displayed and you will see your primary mail associated with your membership account. Just below that information click on the hyperlink of "add override addresses" to change any or all of your associated emails for the listserv.

You must select at least one listserv and click save when you are done.  

A:  Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select "No Email” under the Actions column for the discussions you wish to no longer receive.

A: To respond to a discussion post, please navigate to the discussion post and click “Reply to Discussion” to send your message to the entire community.  To send a message to the only author of the post, please select “Reply to Sender” (located in the "Reply to Discussion" drop-down).  We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

A: Go to “Participate" > “Post a message.” From an email (HTML version) for a particular discussion forum, you can use the “Post Message” link located at the top of the discussion email.

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

A: You can search across all the communities you have permission to view. Please enter a keyword in the search bar located in the main navigation. To refine your search results, please select "Show Advanced Search".

A: Permission to view communities is linked to your participation of that Community. If you have permission to view, locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.

A: If you know which library the resource might be located in, find the affiliated community via the All Communities page. Click through the community's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

A: Yes. Enter your desired keyword in the main search box. From the search results page, click "Show Advanced Search."  Then click on “Search for Specific File Types.” This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

A: The libraries are populated in two ways:

1.  When you include an attachment in a discussion post, the system automatically places it in the affiliated library.

2.  You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

A: Select the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:

• Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional).  Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
• Upload your file.
• Select “Next” if you want to further describe your files and/or add tags to your file.  Otherwise, please click “Finish” to post your library entry

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

A: Tags are great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms.  Tagged items are prioritized in the search results.